Tuesday, October 25, 2011

Customer Service

Several months ago we landscaped our backyard. I selected, intentionally, a company that prided itself on customer service. For the most part they were dedicated to trying to make me happy.

After a while I started to realize their effort to please was somewhat disconcerting. They continually asked me, What do you want? How many inches of exposed foundation? How many drains? Do you like this drainage system?

As they peppered me with these questions I realized that in some areas of life a high premium on customer service can be problematic. After all, I'm not the expert; they should be telling me this is what we believe will work.

This little lesson applies to the church. The church should not be gripped by the foolish dream of trying to make our "customers" happy. No doubt, we should be hospitable and loving. But should we strive to please? I don't think so.

The church is called to proclaim the truth about God. We don't have the luxury to discern what perceived needs need to be met to keep people happy. Instead we must learn to situate ourselves in the story of God's revelation through Israel and Israel's messiah.

Of course this is no excuse for arrogance or for a refusal to listen. But when it comes down to it, the gospel defines the need as well as the answer. So the question remains, Will we allow our lives to be re-narrated by the story of sin and redemption?

Peace.